Shipping and Returns

how orders, shipping and exchanges work at the house.

shipping

  • processing. orders are processed within 24–48 hours, excluding weekends and national holidays. processing time is separate from shipping time.
  • delivery. once your order ships, you'll get a tracking number. delivery usually takes 3–7 business days, depending on the carrier.
  • free shipping on u.s. orders over $100. rates for everything else are shown at checkout.
  • pre-orders take 7–14 days to process and ship.
  • lost or misplaced packages. once a package is with the carrier, it is out of our hands. if it's lost in transit or marked delivered but not received, please file a claim with the carrier directly. we can't refund or replace packages lost by the carrier.
  • wrong address. if an order comes back to us because of an incorrect address, we'll reship it once at no cost, or refund the order minus original shipping. a second reship is at your cost.
  • stock. pieces are made in small numbers. an item in your cart isn't reserved until the order is placed. if something sells through before your order is fulfilled, we'll email you.

exchanges

  • unworn pieces can be exchanged for a different size or another piece within 14 days of delivery. tags on, unwashed, unworn. that includes gifts.
  • email info@maisonparish.com with your order number to start an exchange. you cover return shipping; we ship the exchange back to you.
  • if the new piece costs less, the difference becomes store credit. if it costs more, we'll send an invoice for the difference.

refunds

all sales are final. we don't issue refunds, except where noted above for returned packages.

wrong or defective items

if you receive the wrong piece or a defective one, we'll send a prepaid return label and you can choose an exchange or store credit.

claims

please check your order when it arrives. claims for missing, damaged or undelivered items need to reach us within 45 days of the order date. after 45 days we can't issue store credit or replacements.

store credit

store credit is valid for 60 days from the date it's issued and can be used on anything in the store.

fraud

we may cancel orders our system flags as fraudulent. if yours was flagged by mistake, email us and we'll verify and sort it out.

questions: info@maisonparish.com